Frequently Asked Questions
FAQ
Did you not find the answers you were looking for here, then please contact us.
Got Questions?
Here’s everything you need to know about creating your perfect custom gear. From selecting fabrics to submitting designs, we’ve got you covered every step of the way. If you have any other questions, don’t hesitate to reach out!
General
It varies depending on the product. Some are made in the USA, others in Asia or South America. Feel free to reach out if you’d like more specific information on a particular item.
Yes, we offer tailored discount options to meet your needs. Get in touch with us, or check out our Partnership page for more details.
The Team Shop is a personalized store for your team, where you can customize and order apparel, including team uniforms with names and numbers. Simply request your custom designs, and we’ll set up the shop for you to easily place orders.
The Team Shop can be shared with your members, fans, and sponsors via a link, or used as an internal shop for club-only orders. The pricing will vary depending on who you’re selling to.
Yes! You can include team uniforms with your custom designs, complete with names, numbers, and any other personalization you'd like. We'll ensure they’re ready for your team to order with ease.
For products that require names and numbers, you can add them on the product page. Then, simply add your items to the cart and place your order.
Your Team Shop is open for 14 days to ensure optimal pricing and sufficient orders. After it closes, the products will be processed and delivered. If needed, we can reopen the shop for further orders.
Yes! You can add custom items beyond just team uniforms, like fan gear, training apparel, or accessories. Feel free to request your designs on the product pages, and we’ll add them to your shop.
Yes! Once the Team Shop is live, your team members, staff, and even fans can order individually with their own sizes and customizations. It’s a convenient and hassle-free way for everyone to get their gear.
Please note, these products are custom-made and have a lead time of 4-6 weeks.
To request a custom design, simply select the "Request Design" option on the product page. Our design team will work with you to bring your vision to life. Once you approve the design, we will upload it to your shop for easy ordering.
We offer exclusive pricing, discounts, and potential commission opportunities for partners who help promote our brand. If you're interested in working together, we’d love to discuss how we can help you grow while offering great pricing on custom products. Visit our Partnership page for more details or reach out to us directly.
Our partnership program allows clubs, schools, or organizations to access better pricing and custom options in exchange for brand exposure. The more you promote our products through your channels, the better the terms and pricing we can offer. Let’s collaborate and grow together! Contact us for more information
Products
To place an order, browse our product selection and choose your desired items. For custom products, select your fabric and request your design on the product page. Once your design is approved, we’ll upload it to your own shop. From there, you can add names, numbers, or simply choose your size and place your order.
Lead time for custom products is 4-6 weeks.
Production times vary depending on the product and order volume, but typically, it takes 4-6 weeks after the shop closes for your products to arrive. We’ll keep you updated every step of the way.
Some products may have minimum order requirements, but many of our custom apparel items can be added to the Team Shop without an order minimum. Feel free to ask us about specific items.
Yes! You can select from a variety of fabrics to ensure your product fits your style and needs. Just choose the fabric option on the product page.
The fabric options displayed on the product page are similar in nature and will not impact the price or product properties. The standard fabric option is highlighted with a yellow edge in the options section. If you're unsure, simply choose the standard option. For more details on fabric qualities, please visit our technology page. If you need further assistance, feel free to use the chat function or contact us directly.
For custom products or sizes, the process is the same as a regular order, with one exception: you'll need to contact us to begin the design process. Our sales team will assist you with fabric and trim options, as well as help you find the correct size.
Customization
Simply visit the product page, select the items you'd like to customize, and request your designs. Our team will then work with you to bring your vision to life.
If you pick a sublimated garment all elements will be included in the print and thereby be free. You can add as many as you wish including a pattern in the background, a fading color and similar.
If you pick a predyed garment, meaning one that is made using fabrics that are already dyed. Those we need to decorate with heat transfer, screen print, embroidery etc. This will incur additional cost per location, size, and amount of colors. All something we have to quote individually per item. Some of these will also increase your order minimum. For instance laser holes has an order minimum of twenty pieces.
But contact us if you have questions or reach out to your local representative.
For team sports most products can be made in extra wide or extra long with no issues. But we cannot make one unique size for you, if this should accommodate for larger or smaller areas than others. That would be a whole new product.
On performance items we can create a unique size for you on most of our products. And this can accommodate a larger or smaller area than the original style.
Simply reach to your local representative or via this website to get the process started.
Once you’ve selected your items and submitted your custom designs, we’ll set up your personal team shop. You and your team can then place orders directly through the shop.
Yes! You can upload your logos, artwork, or any custom graphics you’d like to use. Our team will ensure they are incorporated into your designs seamlessly.
After your design is uploaded to your shop, you can easily add names and numbers directly on the product page before adding it to your cart. Simply enter the details, and your product will be customized accordingly.
No, custom designs are included in the price of the product. There are no hidden fees for the design process, so you only pay for the product itself.
Please note that only embellishments included in the sublimated print are free of charge. For additional applications like twill lettering, embroidery, heat press, or other customizations, there are order minimums and additional costs.
Shipping
All orders are shipped from our location in Denmark.
Shipping options and prices will be shown at checkout. For deliveries within Europe, we typically use PostNord, GLS, and DPD. For North America, we use FedEx and UPS.
Import duties may apply depending on the destination country and local regulations. These charges are typically the responsibility of the customer. We recommend checking with your local customs office for more details on any potential fees.
Custom products have a 4-6 week lead time after the order is placed. Once your order is confirmed, we will keep you updated on the progress and shipping details.
Returns
Then you contact us so we can establish the issue and propose a solution. Remember you cannot return or receive a refund on a custom product. But if we made a mistake we will of course replace the item(s).
If your product is custom made for you, you cannot return it and there is no refund possible. If we made a mistake, then we will replace the product.
Please read our return policy here.