Frequently Asked Questions
FAQ
Did you not find the answers you were looking for here, then please contact us.
General
That all depends on the product. Some are made in USA, some in Asia and some in South America.
From 2023 our Performance products will be made available to resellers. Simple contact us to get a trading account set up with us.
We offer various discount options that can be customized to suit your specific requirements. Feel free to reach out to us for more details.
Products
Firstly you need to find the product and the fabric options you want. Then on each product page you add them to your "Design Request". You can always open the design requests using the tab to the far right of your screen.
All design requests will be managed via email. The initial design and any revision is agreed via email, and once you are happy with the design, we will email you a link to your order. This will have all the details regarding your product, design, size and price. Simply complete and pay for the order, and your order will take 30-35 days to be delivered.
All our products are custom designed with your own club or personal design, names, numbers, or sponsors. But to have a garment with technical features such as added ventilation, moisture wicking or sun protection, will most definitely help any athlete perform their best. But there are also customers that simply need an affordable product, and that is the reasoning behind the TR9, XC2, Dynamic and Athletic collections. Simply pick if price is your main concern or any technical features are. And if you need anything custom made for you, we can do that to.
In general the fabric options you are presented with on the product page are all similar in nature and will not affect the price or properties of the product. There is a set standard for the product in the product description and in the options sections, that standard is marked with a yellow edge. So when in doubt always just pick the standard options.
We have also elaborated on the fabrics and their qualities on our technology page.
If you need help with the fabrics please use the chat function at the bottom of the page or contact us.
If you want a custom product or size, then the process is the same as normal ordering except you need to contact us to start the initial design process. Our sales team will be able to help you with fabric and trim options, and also finding the correct size.
Shipping
All orders are shipped from our distribution centers in Denmark for European customers and from Oregon, for our North American customers.
When you checkout you will be presented with the appropriate shipping rates.
All your shipping options and associated pricing will be available at checkout. In general we use PostNord in Europe in combination with DPD. For orders ouside of the EU we utilize FedEx shipping options.
To ensure a smooth shipping process, your order will be shipped from either the US or EU, depending on your location. Therefore, you should not encounter any additional import duties.
Returns
Then you contact us so we can establish the issue and propose a solution. Remember you cannot return or receive a refund on a custom product. But if we made a mistake we will of course replace the item(s).
If your product is custom made to you, you cannot return it and there is not refund possible. If we made a mistake, then we will replace them product.
Please read our return policy here.